Returns
Unfortunately since our Fresh & Frozen meals will be defrosted by the time they reach us, we cannot accept returns.

Refunds
If you wish to change your order, please do so via your KatKin Account or by contacting us at meow@katkin.club.

We’ll always do our best to make last-minute changes for you, but as we make our fresh meals specifically for your cat we can only guarantee changes that are requested by 6pm three days before your delivery date. After this you will be unable to make a change to your order, including but not limited to cancellation, address changes, payment details and box contents. You will be charged for any delivery which is active at the time of cut-off and not be entitled to a refund or re-delivery.

Can I return or refund my items?